Shipping policy
Motilli Shipping Policy
Updated: September 12, 2026
Processing Time
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods (launches, promotions, holidays), processing may take an additional 1–2 days. You'll receive a shipment confirmation email with tracking once your order ships.
Shipping Times
Standard shipping within the United States takes 5–10 business days after processing. Delivery estimates are not guaranteed and depend on the carrier and destination.
Shipping Rates
Standard shipping within the United States is $4.99 on orders below $45 and free on orders of $45 or more. Expedited shipping options may be available at checkout for an additional fee.
Shipping Destinations
We ship within the United States and to selected international destinations shown at checkout. International rates and available delivery services are calculated at checkout. We do not ship to P.O. boxes or APO/FPO addresses.
Tracking
You'll receive an email with tracking information once your order ships. You can also track your order at /pages/track-your-order.
Shipping Delays
We are not responsible for shipping delays caused by carriers, weather, customs processing, or other events outside our control. If your order hasn't moved in tracking for 7+ business days after shipping, please email support@trymotilli.co and we'll work with the carrier to locate or replace your package.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, please:
- Check with neighbors and household members
- Look for a notice from the carrier
- Contact the carrier directly for delivery details
- If still not found within 48 hours, email us — we'll replace your order at no cost
Incorrect Addresses
Please double-check your shipping address before placing your order. If an order is returned to us due to an incorrect address, we'll refund the order minus actual shipping costs, or reship to a corrected address with shipping charges paid by the customer.
Contact
Email: support@trymotilli.co